GIFT
GIFT AND GROUP GIFTS
Depending on the Art edition of your choosing, your artwork is delivered in a yellow, a red or a blue box, with the exception of artworks that are beyond 80×60 cm, that need special reinforcement.

During checkout, you can choose to make a personal or a group gift. Both include a card with a personalized message and a priceless invoice.

If you wish to purchase an artwork with friends or relatives, select the Group Gift option. As the Gifting organizer, you will be prompted to invite people to contribute to the purchase. Their contribution will provision the account until the targeted amount is reached. Just copy-past their emails in the corresponding field and follow the simple step-by-step process.

Customers can exchange a gift.

For more details about gifts, please read the FAQ below or contact Customer Care

What is a gift?
Technically, an order will be considered a “gift” if the civil status, last name or first name of the invoicing information is different from that of the delivery information.

In this specific case, an invoice where the price is left in blank will be included in the package that is sent to the gift recipient. To request an invoice where the price is shown, even if your invoicing information is identical to your delivery information, please email Customer Service as soon as possible after placing your order.
If I give a gift to someone, can that person exchange it for something else?
Only an exchange for a product of an equivalent or superior value is possible (the difference in price must be paid by you or the gift recipient). The gift recipient should contact our Customer Service department by telephone at input number from Monday to Friday, from 10:00 a.m. to 6 p.m.ET, and Saturday from 10 a.m. to 2 p.m. ET, or by email under the “Contact us” section. He/she will then be emailed a pre-paid return label.

SCHEDULE A CALL ABOUT AN ARTWORK

Would you like to learn more about an artwork or an artist?
We invite you to schedule a call with us on the calendar by clicking on the “Book” button below. We will get back you via email to confirm the date and time or to propose alternative options. Thank you for your interest.

CONTACT INFORMATION

Have a question? You may find an answer in our FAQs.
But you can also contact us:
Customer Service
Call us: +33 (0)6 10 14 00 29
Monday to Friday: 10am – 6pm CET
Saturday: 10am – 2pm CET

Email us: contact@musesquare.com

You’re an artist and you wish to submit your work?
Please send us an email with a link to your Website, Facebook and/or Instagram pages.
We will get back to you as soon as possible.
Thank you for your consideration.

SPECIAL INQUIRIES

We look forward to putting extra attention to your art purchases.

Please consider one of our three main special enquiries:
   – Gifts: Include a personal message with the shipping of your artwork;
   – Collector Editions: Whether it is for you or the recipient of the artwork, you may receive a personal message from the artist
   – Pop and Classic editions: Select your preferred edition number among what is available;

When you message us about your enquiry, it is important to specify the invoice number of the artwork that will receive special care. It is sent to you via email after completed your check out.

Only inquiries about fully completed orders will be taken into account. Also, please note that, at this point, we don’t carry out personal projects. Thank you in advance for your understanding.



ABOUT US

Mission statement

Muse Square develops art projects that connect with people’s most treasured thoughts and feelings, where art belongs.

For that purpose, we work with a limited number of artists that we truly believe in. They have in common a clear visual identity, a strong personal technique and are sensitive to the idea of Beauty.

Our first opus —The Link Collection— is our take on “Relational Art”. To find out more about it, please click here

Three art editions, three ways to access art

Muse Square features artworks in three different editions: Pop, Classic and Collector.

Each edition is a unique blend of craftsmanship, format and number of prints. They intend to help you find what suits you best, wether you are expanding your collection, designing your house or making a gift to close friends or to a relative.

Most of our art editions are printed in France, within Paris-based workshops that have a long-lasting history printing Art. Foreign workshops that we collaborate with are selected based on their geographic proximity to the artists, on their industry standards.

Our Media

Because artists need a voice, Muse Square has created a content channel simply called “Media”. It aims at capturing the enticing diversity of the art scene, with a focus on three themes: artists’ creative process, artwork presentations and artworks’ quiet life among places and objects. Media is available throughout the website, as well as on our Facebook and Instagram.

Our E-services

From Paris, where we are located, Muse Square proposes the following services:

  • Online artwork demonstration: They are the perfect opportunity to have your questions answered live and at no cost.
  • Payment service: We provide group payment and postponements services. During the checkout, both options are proposed and can be selected by checking the corresponding box.
  • Special enquiries: We’re good listeners and we have imagination! Please feel free to contact us for special projects involving our artists, including if you are a Company.

Art is a window to the world: feel free to contact us at any time, weather it is to make a suggestion or to ask a question. We speak English, French and Spanish.

Thank you for your interest. We look forward to meeting you online :)The Muse Square team


FAQs

What do I need for optimum browsing when visiting musesquare.com?

To make your experience at MuseSquare.com as pleasant as possible, we recommend using the latest generation of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible with standard browsing mode enabled. Musesquare.com does not support private browsing mode at this time.

How accurate is colour display on the Internet?

Each product is photographed with precise attention to detail, and the colours shown should accurately depict each product. However, it is possible that colours may vary slightly from one screen to another due to monitor display settings.

What is the availability status of items on site?

All items for sale on the musesquare.com e-boutique are available. If you wish to order a significant number of a particular item, please contact our Customer Service department by telephone or email.

Is my payment secure?

All the transactions made on the musesquare.com website are secure. The padlock symbol next to the address bar of the page beginning with “https” indicates that you are in a secure setting. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.

Can I place an order using a bank card that is not my own?

Yes, in this case please indicate the billing address associated with the card.

When will my credit card be debited?

Cards and other payment methods are not debited until an order has been accepted and sent. However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed.

What is the security code on my payment card?
A unique code made up of 3 or 4 digits secures remote sale transactions.
This code can be found:

  • on the back of your credit card in the signature field. It is made up of 3 digits (Visa or MasterCard, for example).
  • or on front, above your card number. It is made up of 4 digits (American Express, for example).

I can’t find my order?

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page.

What should I do if my order hasn’t been delivered yet?
If your order has not been delivered within the estimated period, we suggest that you:

  • Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Track your Order page
  • Check that the address indicated for the delivery is correct
  • In the case of a missed delivery please contact UPS (input phone number)
  • For further assistance, contact us, we will be happy to assist you.

Where do you ship my order from?

Mostly from France, in the Paris region, where we work from. Unless the artwork is shipped by the artist himself. In this invent, he/she will prepare your order according to professional standards and ship it to you.

Can I choose a delivery date/time?

Unfortunately, we can’t monitor alternative dates and times of delivery on your behalf. But you can monitor your UPS delivery within your tracking interface. It is available in your private account. To access it, please log in or click on your name within the menubar.